Erickson Tribune

Hickory Chase

UPDATED: Wednesday, June 18, 2008

Delivering promises

Posted on Wednesday, June 18, 2008
 

By Jacqueline Kimball
THE ERICKSON TRIBUNE

From her DNA to her resumé to her outlook, Executive Director Becky  Converse seems tailor-made for Erickson’s retirement community in Northwest Columbus.

Introduced to Hickory Chase’s future residents at groundbreaking ceremonies on April 10, she’s now in her welcome center office. “When people drop in to say hello and see how things are coming along, I’m right here to build relationships with them,” she says. “I’m really excited about that.”

Converse claims her genes shaped her career. “My dad is a retired Lutheran pastor and my mom is a retired R.N.,” she says, “so my service orientation … for folks is built in my DNA. That’s how I was raised, and that’s how I live my life.”

She came from Michigan to Ohio to attend Capital University, earned bachelor’s degrees in art therapy and psychology, and put down roots in Columbus.

She worked first at Patterson Health Center, an inner city nursing home in a renovated mansion, where, she says, “I wasn’t content to have one position; I had to have several.” During her five-year stint, she was activities director; did social services, admissions, and art therapy; and also earned her L.S.W (Licensed Social Worker) designation and her nursing home administrator’s license.

While she was administrator at Lutheran Village of Columbus, she became a state-tested nursing assistant (S.T.N.A.). “My philosophy is I won’t ask anybody to do anything I’m not willing to do myself,” Converse says. Most recently, she spent 12 years as executive director and health care  administrator at Forum at Knightsbridge.


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Adaptable, service-oriented
Converse thrives on change. “What I love about my profession is that every day there’s something different,” she says. “You can plan your day and accomplish things you want to accomplish, but when people’s lives are intertwined in a retirement community and they have pressing matters we have to take care of, that’s what we do. I like to figure out how to fix things and put things together so that people have the quality of life they want—not what I expect them to want.”

Mayor of Hickory Chase
Executive directors are akin to mayors. So, says Converse, “As with anyone in charge of operations, my goal is to work hand-in-hand with the marketing team so that what they’ve shared with the Priority List members is what we’ll deliver.” One example is an on-site medical center staffed with a full-time medical  director.

“I don’t know of any other retirement community in Columbus that has that,” Converse says. “In my opinion, that’s one of the hallmarks of the Erickson brand. The medical services and treatment you receive on an Erickson campus are second to none.” 

She’ll ensure quality throughout Hickory Chase by employing dedicated, experienced staff . “I’m not the type of person who thinks she knows everything,” says Converse, “so I’ll surround myself with people who are smarter than I in their areas of expertise. My first job will be to hire the best team possible—individuals who are the best in their field and will operate their departments with the highest level of service.” She’ll start by hiring a human resources director, with more staff in place by fall.

To welcome Converse personally, call the welcome center at 614-921-1500 or 1-800-562-7116, or stop by at 4383 Davidson Road.


‘A sense of neighborhood’

Hickory Chase Executive Director Becky Converse searches for words to describe the special spirit that thrives at Erickson retirement communities. “It’s so hard to describe something you feel when you walk through the door,” she says. Perhaps, she decides, what permeates those campuses is “a sense of neighborhood.”

Converse lives in Northwest Columbus with her husband Tom and teenage daughter Hannah. But for nine months while she trained with Erickson, she lived Monday through Friday at its Fox Run community in Michigan. Converse had a one bedroom apartment home in a residence building and joined Fox Run residents for meals, billiards, weekly worship services, and evening music.

She had a special next-door neighbor, a man who decorated the hallway knickknack shelf next to her Erickson apartment door. “It was always a surprise,” Converse says.

“I’d come back from Columbus on Mondays and would see my shelf when I got off the elevator. There was a snowman for Christmas, an Easter bunny for Easter, and a little flower in a pot for spring. I’m going to miss that. It’s wonderful to be a part of folks’ lives and not just in a business relationship. You become extended family.”



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