Erickson Tribune

Science & Technology

UPDATED: Friday, May 11, 2007

Your telephone is ringing

Posted on Tuesday, May 15, 2007
 

Is it the house phone, cell phone, or your new-fangled VoIP?

By Bill Herrfeldt
THE ERICKSON TRIBUNE

Today, people have phones in their homes, they carry cell phones wherever they go, and a rapidly growing number of people are even talking on their computer lines by using a relatively new technology called Voice over Internet Protocol, or VoIP.

Cell phones take over
In 1979, the first commercial cell phone venture began in Japan. Today, cell phones are the best-selling electronic devices on the planet. In fact, according to the Gartner research firm, 40% of the earth’s population will be carrying cell phones by the end of this decade.

Cell phones are so prevalent that developing countries are foregoing building landlines entirely, and are going from no phones to cell phones in one step. In this country, many people have both kinds of phones, wired and cellular. They maintain two phone numbers, have two voice mail setups, and pay two bills, without realizing they are essentially paying twice for the same service.

What’s more, most people make long-distance calls on their home phone lines when using their cell phone would be free, because most plans don’t charge for calls made after a particular time at night.

While the world is “going cellular,” a new technology is rapidly taking hold that may one day revolutionize the way you make a phone call. It’s called Voice over Internet Protocol (VoIP).

Then there’s VoIP
The easiest way to try out VoIP is on your computer. Several companies offer free or low-cost software that can be installed in minutes. You can get started quite easily if you have a high-speed Internet connection and your computer is relatively new.

Start out by getting family members or friends to do the same, and you’ll be able to talk with them free, regardless of the distance.


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Once you determine that VoIP works, you can take the next step—there are a number of companies that can provide you with the basic equipment to set up VoIP using your regular house telephone. And what’s terrific about VoIP is that your telephone bill will be lower than the one you are paying now.

Lower phone bill
“Generally, older people don’t use their home phones a lot, yet they are still paying the same amount,” says Brian Lustig, public relations director at SunRocket, a major residential VoIP provider.

“They can save upwards of $500 per year by switching to VoIP. And the transmission quality is getting better every day as the industry matures,” he adds.

Caveat: VoIP is a relatively new technology, and some people who have made the switch from their traditional phone service have expressed concerns about the quality and reliability of their calls, as well as customer service.

How you use your telephone—and how often—is a great place to start.

Determine how many calls you make each month, and if they are they local or long-distance. If you are paying for a separate line to connect to the Internet, you should explore plans that provide much better service at a lower price than the dial-up plan you are now using.

So many options—now what?
In most markets, a large number of calling plans are available. For example, you may be able to make both local and long-distance calls for a set monthly fee. If you make a lot of long-distance calls, this might be the best plan for you.

On the other hand, if you make few long-distance calls, a prepaid phone card may be your best choice. Or, you might consider a so-called “dial-around” service that allows you to make long-distance calls without subscribing to a long-distance service. With it, you dial about seven digits before dialing the number you want to reach.

If you carry a cell phone primarily for emergencies, a prepaid plan may be your best bet. If you use your cell phone more often, understand it’s not like your home phone, because you pay for both the calls you make and those you receive. And all calls—local and long distance—cost you by the minute. What’s more, you must commit to a certain number of minutes each month, even if you do not use them.

Many plans offer free long-distance calls after a certain hour each evening. If you can make most of your long-distance calls at night, that kind of plan may be your best choice. Furthermore, since your long-distance calls at night are free, you might consider using your cell phone instead of your house phone.

If it’s any consolation, most people think that telephone service is much more complicated than it needs to be. That may be true, but if you take the time to understand how you use your telephones, there is a plan to fit your needs, and savings are sure to result.



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