By Meghan Streit
THE ERICKSON TRIBUNE

Even though it is one of the newest Erickson retirement communities, when it comes to resident satisfaction, Monarch Landing is at the head of the class,  according to the most recent survey results.

The leadership team of the Naperville community conducted a comprehensive poll that measured residents’ satisfaction with a variety of services and amenities—from the taste and presentation of the food to the look of the grounds to the quality of the medical care.

Monarch Landing achieved nearly 100% satisfaction in a number of areas, including staff friendliness, reasonable wait times at the medical center,  cleanliness of dining areas, and attractiveness of landscaping and exterior grounds.

Community safety and security ranks near top
One of the most important criteria by which any retirement community is judged is the safety and security it provides to the people who live there. Community members need to know that their homes are secure, and families want to be assured that their loved ones will be given the best possible care in the event of a medical emergency.

Monarch scored near perfect resident satisfaction with security and emergency services. Keeping the community safe and isn’t an easy job, but it is one that Security Manager Patrick Hayes and his team are absolutely devoted to.

“We are driven by a strong sense of purpose,” Hayes says. “We consistently strive to go beyond what is expected while keeping the residents’ health and wellbeing in the forefront.”

Striving for perfection
Executive Director Patty Luessenhop says she is “thrilled” by the survey results, especially the high score her team received on their interaction with community members. More than 97% of residents responded that Monarch Landing staff are “friendly and courteous.”