Erickson Tribune

Cedar Crest

UPDATED: Thursday, November 30, 2006

On behalf of those who live here

Posted on Monday, November 27, 2006
 

Resident Advisory Council is voice of the community

By Jeff Ostroth
THE ERICKSON TRIBUNE

“If it weren’t for the Resident Advisory Council, our new emergency telephone alert system would not have happened,” says Don Smith, who recently became president of this body.

The Resident Advisory Council is a nine-member board elected by the community to represent its interests to the management of Cedar Crest. One of its major accomplishments during the last year was to work with the staff to implement the alert system.

“The idea for it came from a member of our Future Planning Committee,” says Don. “We took the idea to management, and then members of the committee, both residents and staff, studied the possibilities. As a result of those efforts we found a supplier for the system, and it’s now fully operational. In the event of an emergency, authorized personnel can reach everyone living at Cedar Crest within ten minutes.”

Cedar Crest’s Resident Advisory Council consists of nine members. Each member serves a three-year term, after which he or she must step down for at least one year. Terms are staggered, so that every year three new council members are elected.

Newly reorganized
Following the most recent election last September, the community held its annual meeting. Outgoing council members were thanked for their service, newly elected council members were installed, and the council reorganized, choosing officers for the new fiscal year running from October 1 to September 30.

The council elected Don as the new president, and in accordance with the community’s constitution, the prior president David Way became a non-voting member ex-officio.

‘Considerable effect’
“The Resident Advisory Committee is the channel of communication between residents and management,” says Don. “We advocate for the residents to management, and we interpret the actions of management and staff to the residents.


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Don says that the word “advisory” is important in understanding the roll of the council. “We keep ourselves up to date on what the concerns the community are, and we advise management of those concerns.” Although the council doesn’t make rules or pass legislation, “We have considerable effect on the decision- making,” says Don.

Committee partnerships
At the council reorganization, members were assigned as chairs of 12 standing committees representing different services at Cedar Crest. “Each chair has a counterpart on the staff,” says Don, “and they work in partnership.”

Each committee includes residents appointed by the council, as well as staff members appointed by the department heads. Working together, they address resident concerns and ideas regarding the specific service. In this way, the council—and community— has input into every aspect of Cedar Crest’s operations.

The ears and voice of the community
The Resident Advisory Committee meets once a month with Chip Warner, the executive director of Cedar Crest in attendance. At that time, it hears reports from the various committees and discusses issues that have been raised by council members, management, and the community.

“There’s a public portion of every meeting, and residents are welcome to speak and ask questions, says Monty Kuttner, who serves as council secretary as well as the chair of two committees. “We also have boxes at the front desk of each clubhouse for comments and suggestions. Or, a resident can speak to any council member directly.”

Monty says that most resident issues can be resolved by directing the person to the appropriate staff member. “If not, we’ll refer the matter to the appropriate committee or the full council. We strive to address resident concerns, complaints, or suggestions by being an ombudsman to management.”

Looking ahead
In the coming year, Don says he wants the council to remain proactive in addressing resident concerns and anticipating needs. “We’re having a retreat in which we’ll sort out all the challenges we see for the coming year and the steps we can take to meet them.”

As always, good communication will be a top priority. “We’ll be looking to enhance communication in all directions,” says Don. “From council to residents, from staff to residents, and from residents to staff.



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